Tide Pass is a free app for the members of every RentalTide business. Your members download it, sign in with the email or phone number on their membership, and your business is there: their member card, their bookings, their plan, and a way to message you.
There is nothing to set up. Every membership you sell on RentalTide works with Tide Pass from the day it starts.
Tide Pass is arriving on the App Store for iPhone. Android follows. Until the app is live, Memberships > Member app says "Store links appear here when Tide Pass is live in the App Store and Google Play", and the store links appear there as soon as it is.
What your members can do
| In the app | What it does |
|---|---|
| Card | Their member card: a QR code that changes every 30 seconds. It is made on the phone, so it works without signal. Staff scan it at the front desk. |
| Add to Apple Wallet | iPhone only, for active or paused memberships. Puts the membership card in Apple Wallet. |
| Book | Opens your booking page inside the app, already signed in. "Your member pricing is applied at checkout." |
| Bookings | Upcoming and past bookings. Tapping one opens its booking page (the same Next Steps page you send by email) for waivers, payments and details. |
| Home | Their benefits: credits left and when they renew, and capped benefits such as "1 of 1 left today". Your announcements appear here too. |
| Chat with us | Sends you a message. It lands in your Inbox, and your reply reaches them as a notification. |
| Account | Receipts, change plan, pause or resume, cancel, update payment card, notification settings, app icon, switch business, sign out and delete account. |
Signing in
- The member enters the email address or mobile number on their membership.
- Tide Pass sends a 6-digit code. It works for 15 minutes. There is no password.
- A code sent to a phone number always goes to the number on the membership, never to a number someone typed.
Members stay signed in as long as they open the app at least once every 90 days. Someone who is a member at more than one RentalTide business picks one after signing in, and can switch any time from Account > Switch business.
Your brand in the app
After sign-in the app shows your business's logo and name, and colours itself from your brand colour. A business with no brand colour set gets RentalTide teal. Light and dark mode follow the member's phone.
Booking from the app
The Book tab opens your normal booking page with the member signed in, so everything you have set up on a tier applies: member discounts, credits, members-only items and usage caps. At checkout:
- Their name, email and phone are filled in from the membership.
- When nothing is due today (a free session, a booking fully covered by credits) there is no card form at all. A card is still taken when the booking has a damage deposit or protection that is charged to it later.
- When something is due, a member with a saved card sees "Visa •••• 4242, Your card on file" and books without typing a card. Use a different card brings back the card form. This works for single bookings; a cart, a request-to-book and a staff booking still take a card as before.
The same applies to members signed in on your web member portal.
Scanning a member card
Staff can scan a Tide Pass card (or its Apple Wallet pass) in two places:
- Memberships > Scan card (labelled Scan on a phone).
- Today's Hub, with the scanner button ("Scan a booking or member card"). The same scanner reads booking QR codes, and recognises a member card by itself.
A good scan shows the member's name, tier, a status (Active, Payment due, Paused or Not activated), their credits, and Today: their bookings for today with Open booking.
| Message | What it means |
|---|---|
| Not a member here | "This card belongs to someone who isn't a member of your business." Nothing else about the person is shown. |
| Code expired | The code is more than about a minute old. Ask the member to open their card again. |
| Old code | A newer code from this card was already scanned. Ask for the live card, not a screenshot. |
| Card signed out | "This phone was signed out of Tide Pass. The member needs to sign in again." |
| Not a member card | The QR code is not a Tide Pass card (for a booking QR code, use the same scanner on Today's Hub). |
A screenshot of the card stops working within about a minute, because the code changes every 30 seconds and an older code than one already scanned is refused. The Apple Wallet pass has a fixed code instead, and stops working when the member signs out on every phone or deletes their account.
Notifications
Members choose which notifications they get in Account. These are on unless the member switches them off:
| Category | What they get |
|---|---|
| Bookings | Booking confirmed, approved or not approved, cancelled, changed, or moved for weather (sent when the matching email or text goes out). Plus reminders. |
| Billing | Payment received, welcome, finish setting up, add a payment method, renews soon, payment didn't go through, membership ending. |
| Messages | Your replies to Chat with us. |
| Benefits | "Your benefits are ready" when a renewal is paid: their renewed credits, and any allowance that resets each billing cycle. |
Automatic booking reminders. Every member signed in to Tide Pass gets a reminder the day before ("Tomorrow") and two hours before ("Starts in 2 hours") every booking. You do not set these up, and they go out whether or not you have reminder emails or texts. A rescheduled booking gets fresh reminders.
Announcements are off until the member turns them on (see below).
Announcements
Send members a short announcement from Memberships > Member app > New announcement: a new class, a holiday schedule, a members-only night.
- Send it to every tier, or pick tiers.
- Title up to 80 characters, Message up to 500.
- One announcement a week per business.
- It reaches members whose phones have announcements switched on. Every member sees it on the app's Home screen either way.
- An announcement cannot be unsent. The Sent list shows each one and how many members it reached.
Chat with us
Messages from the app arrive in your Inbox, under Conversations, tagged APP, alongside your website chat and texts. The AI assistant never answers these: a person on your team does.
Your reply reaches the member as a notification on their phone. If none of their phones takes notifications, it goes by email. It is never sent as a text.
The Member app tab
Memberships > Member app shows:
- How many of your members are signed in on a phone, and how many get announcements.
- New announcement, and the Sent history.
- Your Tide Pass store links to share with members, once the app is live.
On the Members tab, a phone icon next to a name ("Uses the Tide Pass app") shows who is signed in.
Your icon on their home screen
Tide Pass is one app for every business, so its icon is the Tide Pass pass. Members of businesses with their own icon can switch the home-screen icon to that business's icon: the app offers it once ("Use the ... icon on your home screen?"), and the member can change it any time in Account > App icon, including back to Tide Pass.
Business icons are built into the app and ship with app releases. To add yours, contact support.
Members who delete their account
Account > Delete account signs the member out on every phone, removes their notification devices and turns off their Apple Wallet pass. Their memberships, receipts and bookings stay with your business, and a message arrives in your Inbox, in their Tide Pass conversation, asking you to delete their customer record.
Questions
Does it cost members anything? No. Tide Pass is free to download.
Do I have to turn anything on? No. Every RentalTide membership works with Tide Pass.
A member can't sign in. The email or mobile number they type must match the one on their membership. Check it on the member's page, and correct it there if needed. The code works for 15 minutes; Send a new code is available after 30 seconds.
A member can't book from the app. Booking from the app needs a live membership. Check its status on the member's page.
A member isn't getting reminders. Check that they are signed in (the phone icon on the Members tab). In the app, the notification switches are on the Account tab; if it says "Notifications are off", they tap Turn on notifications and allow them for Tide Pass on their phone.
Can I see which members have the app? Yes: the phone icon on the Members tab, and the counts on the Member app tab.
Can family members use Tide Pass? Not yet. Family members on a membership sign in on your booking page or member portal. See Family members.
See also: Memberships, Seasonal & gym-style memberships, Member portal, and the member-facing help page you can send them: Tide Pass for members.