Tide Pass is a free app for members of businesses that run on RentalTide. It holds your member card, your bookings and your membership, and lets you message the business.
Tide Pass is arriving on the App Store for iPhone, with Android to follow. Your business will share the link when it is available.
Sign in
- Open Tide Pass and enter the email address or mobile number on your membership.
- We send you a 6-digit code. Enter it within 15 minutes. There is no password.
- If you are a member at more than one place, choose which one to open. You can switch any time in Account > Switch business.
Didn't get a code? Check that you used the same email or number the business has for you, look in your spam folder, and tap Send a new code after 30 seconds. A code for a phone number always goes to the number on your membership.
You stay signed in as long as you open the app at least once every 90 days.
Your member card
The Card tab shows your member card. Staff scan the QR code when you arrive.
- The code changes every 30 seconds, so a screenshot or a photo of it stops working. Show the live card.
- It is made on your phone, so it works without signal.
- If staff see "Code expired" or "Old code", just open the Card tab again.
Apple Wallet
On iPhone, tap Add to Apple Wallet on the Card tab (for an active or paused membership). Safari opens and shows Apple's Add to Wallet screen. The Wallet card works at the front desk like the one in the app.
Book
The Book tab opens the business's booking page, already signed in. Your member price is applied at checkout, your details are filled in, and if you have a card saved with the business you can pay with it without typing it again. When there is nothing to pay, there is no card form.
Your bookings are under Bookings, in Upcoming and Past. Tap one to open it: sign waivers, pay a balance, and see the details.
Notifications
Tide Pass can tell you:
- Bookings: confirmed, approved, cancelled, changed or moved for weather, plus a reminder the day before and two hours before every booking.
- Billing: payment received, a payment that didn't go through, renewals, and when your membership is ending.
- Messages: replies from the business.
- Benefits: when your membership renews, your renewed credits and any allowance that resets.
- Announcements: news from the business, at most one a week. These are off until you turn them on.
Change them on the Account tab. If it says "Notifications are off", tap Turn on notifications and allow them for Tide Pass on your phone.
Message the business
Chat with us sends a message straight to the business's team. Their reply arrives as a notification (or by email if your phone isn't taking notifications).
Your membership
On Home you see your benefits: credits left and when they renew, and limits such as "1 of 1 left today".
On Account you can:
- See and share your Receipts.
- Change plan (for an active membership that renews; the change applies now and nothing is charged today).
- Pause or resume, if your plan allows pausing.
- Cancel, which takes effect at the end of your billing period.
- Update payment card.
- Choose the App icon: some businesses have their own icon you can use on your home screen. You can switch back to Tide Pass any time.
Sign out or delete your account
Sign out on the Account tab signs this phone out, and its member card stops working at the front desk.
Delete account signs you out on every phone, stops notifications and turns off your Apple Wallet card. Your membership, receipts and bookings stay with the business, and the business is asked to delete your customer record. To cancel the membership itself, cancel it first.