The subscription page shows your current plan details, billing status, and payment methods. Manage everything related to how you pay for RentalTide. Navigate to Admin > Subscription in the sidebar.
Current plan
Your subscription page displays the current plan status including:
- Plan name and tier (Standard or Custom)
- Billing status (active, past due, cancelled)
- Next billing date
- Current usage against plan limits
Standard plan
| Feature | Limit |
|---|---|
| Transaction fee | 4.9% |
| Interchange fee | 2.7% per transaction |
| Locations | Up to 10 |
| Fleet items | Up to 100 |
| Bookings | Up to 10,000 |
| Staff accounts | Up to 100 |
| Discount codes | Up to 500 |
| API keys | Up to 2 |
Custom plan
Enterprise customers may be on a custom plan with different rates and limits. Custom plans can include:
- Reduced transaction and interchange fees
- Custom monthly pricing
- Higher limits for locations, fleet items, staff, and bookings
- Guaranteed revenue thresholds
Custom plan details are displayed on the subscription page when applicable. Contact support for custom pricing arrangements.
Slip add-on
The slip add-on enables marina slip management features. It is billed as a separate subscription:
| Slip add-on | Rate |
|---|---|
| Base | $249.99/month per 50 slip units |
| Additional capacity | Added in blocks of 10 slips |
Managing slips
- Start subscription -- begins a new slip subscription if you do not have one
- Add slips -- adds incremental slip capacity (10 units per block)
- Manage billing -- opens the Stripe billing portal for your slip subscription
- Cancel -- cancels the slip subscription at the end of the current billing period
The subscription page shows your current slip quota, how many slips are in use, and remaining capacity.
AI Credits
Every account includes a monthly AI allowance that scales with your revenue tier. It powers RentalTide's AI features -- the website chat widget, the AI phone line, and the built-in AI agents and tools -- and refreshes at the start of each month.
Your tier is set automatically from your annualized revenue, smoothed across the year so a busy or quiet season doesn't swing it. The higher your tier, the larger your included allowance.
| Tier | Annual revenue | Website chat | AI phone | AI agents & tools |
|---|---|---|---|---|
| Starter | Up to $100k | ~500 | ~100 | ~300 |
| Growth | $100k -- $500k | ~1,200 | ~250 | ~800 |
| Pro | $500k -- $1.5M | ~3,000 | ~600 | ~2,000 |
| Scale | $1.5M -- $5M | ~7,500 | ~1,500 | ~5,000 |
| Enterprise | $5M+ | ~20,000 | ~4,000 | ~12,000 |
Figures are approximate conversations per month for website chat and AI phone, and AI tasks per month for agents and tools. The Subscription page shows your current tier, live usage against each allowance, and the next tier you'll reach as your revenue grows.
Premium AI
Premium AI is an optional switch on the Subscription page. When it's on, the website chat and AI phone run on more capable models -- sharper, more natural answers on chat and faster, more natural phone calls. Because those models do more work, they use your credits faster. You can turn Premium on or off at any time; with it off, the standard AI keeps working and sips credits slowly.
Going over your allowance
If you use more than your included credits in a month, the extra usage is billed as overage at the end of the month. It's added to your platform fees and collected the same way -- there's no separate charge to a card on file. The Subscription page shows any overage building up in real time, and we alert you as you approach your limit, so there are no surprises. Unused credits don't roll over; your allowance refreshes each month.
Payment methods
View and manage the payment methods on file for your account. You can:
- Add a payment method -- attach a new card via Stripe's secure setup flow
- View existing cards -- see the card brand, last four digits, and expiration date
- Set default -- the default card is charged on each billing cycle
Actions
| Action | Description |
|---|---|
| View Billing History | Opens your complete billing history in Stripe's customer portal |
| Cancel Subscription | Cancels your subscription at the end of the current billing period -- you retain access until then |
| Reactivate | If cancelled, reactivate before the period ends to continue uninterrupted |
| Add Payment Method | Opens the Stripe setup form to attach a new card |
Required permission
The subscription page requires the subscription_access permission.
Cancellation takes effect at the end of your current billing period -- you do not lose access immediately. Payment method changes take effect on the next billing cycle. Contact support for enterprise pricing or custom arrangements. Slip capacity can be increased at any time without downtime.
Payment failed -- Update your payment method. Stripe retries the charge automatically on a schedule.
Need more capacity -- Review your plan limits on the subscription page. Contact support to upgrade or adjust limits.
Slip units exceeded -- Add another capacity block from the subscription page to increase your slip quota.
Cannot access subscription page -- Ensure your user has the subscription_access permission. Only Admin-role users typically have this permission.
Stripe portal not loading -- Check for popup blockers in your browser. The Stripe billing portal opens in a new tab.