The payments page provides a direct link to your Stripe Connect dashboard for detailed payment reporting. RentalTide processes all payments through Stripe Connect, and this page gives you quick access to Stripe's native reporting tools.
How it works
RentalTide uses Stripe Connect to process payments for each location. Each location has its own Stripe connected account with a unique connectId. The payments page reads this identifier and opens the corresponding Stripe dashboard in a new browser tab.
Accessing reports
- Select the location you want to view from the location picker in the navigation bar.
- Click View Reports.
- Stripe opens in a new tab, authenticated to that location's connected account.
You must select a specific location -- the page prompts you to choose one if All Locations is selected. Each location has its own Stripe account and must be viewed separately.
Available in Stripe
Once inside the Stripe dashboard, you have access to:
Payouts
View all payouts to your bank account with dates, amounts, and status. Track pending payouts and see when funds will arrive. Stripe provides automatic payout reconciliation reports.
Transaction details
Drill into individual charges, refunds, and transfers. Each transaction shows the full payment lifecycle including authorization, capture, and settlement. Filter by date, amount, status, or payment method.
Disputes and chargebacks
Review active disputes and chargebacks. Respond to disputes directly in Stripe with evidence uploads. Track dispute resolution outcomes and associated fees.
Balance
Check your current Stripe balance including:
- Available balance -- funds ready for payout.
- Pending balance -- funds from recent transactions awaiting settlement.
- Connect reserve -- any held funds for risk management.
Stripe-native exports
Stripe offers its own export features within the dashboard:
- Transaction-level CSV exports.
- Payout reconciliation reports.
- Monthly financial reports.
- 1099 tax forms (for U.S. accounts).
Relationship to RentalTide reports
The payments page and the RentalTide analytics/export pages serve different purposes:
| Feature | Payments (Stripe) | Analytics / Exports (RentalTide) |
|---|---|---|
| Data source | Stripe payment processor | RentalTide application database |
| Real-time | Yes | Cached (5-minute refresh) |
| Scope | Payment transactions only | Bookings, POS, inventory, staff, and financials |
| Reconciliation | Settlement-level detail | Business-level aggregation |
| Refund tracking | Full Stripe refund lifecycle | Refund amounts on bookings |
For day-to-day financial reporting, the RentalTide Analytics and Exports pages are typically more useful. Use the Stripe dashboard for payment-specific tasks like dispute management, payout tracking, and bank reconciliation.
Permissions
The payments page requires the reports_access permission.
Bookmark the Stripe dashboard link for each location if you access it frequently. Use Stripe's built-in date range filters for month-end reconciliation. Stripe data is real-time with no caching delay, making it the best source for checking recent transaction status. Compare Stripe payout amounts against your bank statements to verify reconciliation.
"Select one location" message appears -- The payments page requires a specific location. Change the location picker from All Locations to a single site.
Stripe dashboard shows a different account -- Each location has its own Stripe connected account. Make sure you have selected the correct location in RentalTide before clicking View Reports.
Cannot access Stripe -- Verify that Stripe Connect has been set up for the selected location. New locations need to complete the Stripe onboarding process before payment reports are available.
Amounts differ between Stripe and RentalTide -- Stripe shows settled amounts after processing fees. RentalTide shows gross amounts before Stripe fees. Additionally, timing differences may exist for transactions near the boundary of your selected date range.