Messages to customers
Lite sends three messages to every customer, by email and by text:
| Message | When | Can you turn it off? |
|---|---|---|
| Booking confirmation | As soon as someone books | No |
| Reminder | The day before the booking | Yes |
| Thank you | The day after the booking | Yes |
Customers also get an email when a booking is cancelled.
Changing the wording
Go to Settings > Messages to customers and open a message. You can change the email subject, the email and the text.
Insert details with these tags:
| Tag | Becomes |
|---|---|
{first name} | The customer's first name |
{listing} | What they booked |
{date} | When it starts |
{total} | The booking total |
{business} | Your business name |
{booking link} | Their booking page |
{review link} | Where they can leave you a review |
The preview fills the tags in with sample details so you can see how it reads.
Pausing automatic emails
Pause automatic emails under Sending stops reminder and thank-you emails. They are not sent later when you switch it back on. Booking confirmations and texts still go out.
Texting from your own number
Texts come from a RentalTide number. To send them from your own number, choose Text from your own number. It needs carrier registration, so it opens the full Emails and SMS settings.